Job Description

Join the Magic at Blackpool Tourism Limited - Customer Service Assistants Wanted!

Location:

Madame Tussauds Blackpool & The Blackpool Tower

Contract Type:

Seasonal, Temporary (Fixed-Term)

Contract Dates:

From August/September to November

Hours:

Flexible minimum of 5 hours per week, shifts may include early mornings, late nights, weekends, and holidays

Are you ready to bring world-famous attractions to life? Blackpool Tourism Limited is looking for Customer Service Assistants to join our vibrant teams at Madame Tussauds Blackpool, Peter Rabbit(TM): Explore & Play, and the legendary Blackpool Tower.

From helping guests snap selfies with celebrities to guiding them through one of the UK's most iconic landmarks -- this is your chance to work somewhere as exciting as it sounds!

What You'll Be Doing:

No two days are ever the same! Your role will include:

Across Both Attractions:

Delivering warm, friendly welcomes and outstanding guest service. Assisting with admissions and ticketing, ensuring smooth entry and great first impressions. Providing information and advice on attractions, experiences, and tickets. Managing guest flow and queues to keep everything running smoothly. Supporting retail areas by helping guests find the perfect souvenir.

At Madame Tussauds Blackpool and Peter Rabbit(TM): Explore & Play:

Working across multiple stations including Admissions, Retail, Wax Hands, VR, and our bar. Helping deliver immersive, themed experiences full of magic and imagination. Hitting commercial sales targets while maintaining guest safety and satisfaction.

At The Blackpool Tower:

Assisting guests at various attractions including The Blackpool Tower, Tower Circus, and Tower Ballroom. Offering tips, directions, and stories that enhance the experience. Supporting event flow and guest movement throughout this multi-attraction venue.

Food & Beverage (F&B) at The Blackpool Tower:

Serving drinks and light refreshments with a friendly and professional attitude in various bars and event spaces, including the Tower Ballroom and Dungeon Bar. Maintaining clean and well-stocked bars, ensuring all F&B areas meet the highest standards of presentation and cleanliness. Assisting with food service during events, helping guests enjoy their experience to the fullest.

What We're Looking For:

A naturally friendly, outgoing, and approachable personality. Confidence engaging with guests of all ages. Ability to work well in busy, fast-paced environments with a positive attitude. A strong focus on sales, service, and safety. Previous experience in retail, hospitality, or tourism is a plus -- but a great attitude is even better! Flexible availability including weekends, school holidays, and bank holidays.

Why Join Us?

Working for Blackpool Tourism Limited means being part of a team that brings joy, wonder, and unforgettable memories to thousands of visitors every day. It's fun, it's fast, and it's full of opportunities to shine -- whether you're helping a child meet their favourite character, serving cocktails with a view, or watching a family light up as they reach the top of the Tower.

Ready to be part of the magic?

Apply today and let your next adventure begin with Blackpool Tourism Limited!

Job Type: Fixed term contract

Pay: 7.55-12.21 per hour

Expected hours: No less than 5 per week

Additional pay:

Performance bonus
Benefits:

Employee discount
Schedule:

Day shift Monday to Friday Night shift Weekend availability
Work Location: In person