Job Description

Customer Service Agent

Location:

Bispham, Blackpool (Office-based)

Job Type:

Full-time

Job Overview

As a Customer Service Agent, you'll play a key role in delivering an excellent experience for our prize winners and customers. This includes contacting winners, handling enquiries, coordinating prize deliveries, and providing general administrative support. We're looking for an organised, confident team player with a strong customer-first mindset and flexibility to work weekends and rotational bank holidays.

Key Responsibilities

Contact prize winners and guide them through the prize-claiming process Handle customer enquiries via phone, email, and social media Maintain accurate records of customer interactions and prize deliveries Organise and send customer documentation, ensuring correct filing Coordinate prize deliveries efficiently and on time Work closely with internal teams to resolve issues and improve processes Provide general office and administrative support as required Participate in photos and videos to promote prize winners and the brand

Key Requirements

Customer service experience preferred (not essential) Strong verbal and written communication skills Highly organised with strong attention to detail Confident, professional, and comfortable speaking with customers Ability to multitask and remain calm under pressure Team player with a positive, adaptable attitude Comfortable being on camera for promotional content Flexible availability, including weekends and rotational bank holidays

Working Hours

Monday to Friday Weekend availability required

Saturday & Sunday: 09:00-14:00

Benefits

Competitive salary Performance-based bonus scheme Private medical insurance Company pension On-site gym Casual dress code Free on-site parking Company events, staff socials, and team-building activities Opportunities for career progression

Additional Information

Must reliably commute to Blackpool or relocate prior to starting GCSE or equivalent preferred Minimum 1 year customer service experience preferred Work location: In person
Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (preferred)
Work Location: In person