Job Description

Job Summary

CLEAN'D LTD is seeking a friendly, reliable, and customer-focused individual to join our growing team as a Customer Assistant. In this role, you will be the first point of contact for clients, providing excellent customer service, supporting daily operations, and helping ensure a positive experience for every customer who interacts with our company.

Key Responsibilities

Greet customers in a professional and welcoming manner, in person, online, or by phone. Assist clients with enquiries about services, bookings, and pricing. Manage incoming calls, emails, and messages promptly and efficiently. Schedule and update cleaning appointments using company systems. Handle customer concerns or complaints and ensure timely resolution. Maintain accurate customer records and update databases as required. Support the operations team with administrative tasks and service coordination. Promote company services and provide helpful information to existing and potential clients. Ensure high standards of professionalism, confidentiality, and customer satisfaction.
Skills & Qualifications

Strong communication and interpersonal skills. Excellent organisational abilities and attention to detail. Confident in using email, messaging apps, and booking systems (training provided). Ability to multitask in a fast-paced environment. Positive attitude with a customer-first mindset. Previous customer service or admin experience is an advantage but not required.
What We Offer

Supportive and friendly team environment. Training and development opportunities. Competitive pay and performance incentives. Room for growth within the company.
Job Types: Full-time, Part-time, Permanent

Pay: From 24,420.00 per year

Benefits:

Flexitime
Work Location: In person