Job Description

Salary

Pro Rata Annual 19,932
Full Time Equivalent 23,574

Contractual hours

36.5

Basis

Full Time - TTO (38 weeks)

Region

Permanent

Package

On Site Gym
Parking
Local Government Pension Scheme
Staff Discounts
Cycle to work

Job category/type

Support Staff

Date posted

13/10/2025

Job reference

REQ001734

Job Title:

Customer Service Assistant

Job Ref No:

1734

Contract type:

Permanent, Full Time

Hours per week:

36 hours per week

Term-time only:

38 weeks

T&Cs:

Business Support

Salary:

Term time only- Pro Rata 19,932 (Full Time Equivalent - 23,574)

Location:

Longbridge - *Post-holders can be required to work at any College Centre

Responsible to:

Customer Services Team Leader

Closing Date:

20th October 2025

Interview Date:

7th November 2025

DBS Check: Enhanced DBS check/certificate required

We are recruiting for a Customer Service Assistant to join our front of house team at our Longbridge Campus. This is a permanent post working 36.5 hours per week during term times only.

Aims of Job/Job Purpose

===========================



Through the implementation of best practice procedures and using a customer focused approach, the front of house team and call centre team will work to improve and maintain a high standard of communication and customer care to all of the college's customers, both internal and external.

Key Accountabilities and Responsibilities

=============================================



Act as the first point of contact for all visitors, Contractors and deliveries to the

Determine the nature of enquiries and provide general

To answer the telephone, transfer calls, take messages and answer

Log messages, set up and monitor call back Issue college lanyards to learners

Co-ordinate the effective collection of incoming mail and Ensure college promotional materials are displayed and up-to

Ensure welcome area noticeboards are up to

Ensure electronic screens are updated

Support Events at college and external venues as required

Coordinate bookings of rooms, pool cars etc using a generic electronic

Organise franking and collation of outgoing mail and recorded delivery

Ensure the reception area is clean, tidy and

Liaise with academic and support Carry out other clerical or switchboard duties required when capacity

Other Duties and Responsibilities

=====================================



Comply with internal and external quality standards and contribute to the College's strategic aims.

Comply with college policies and procedures and health and safety Support the safeguarding and promotion of students' Maintain confidentiality in relation to all College information and to comply with Data Protection Legislation.

Participate in the College's Appraisal scheme and undertake any training as Support and actively participate in the implementation of the College's Equal Opportunity Able to work outside of the normal week, with reasonable notice, as required and depending on the needs of the This may include occasional evening and weekend working.

To cover for sickness and annual leave where and when

The job description is intended as a guide to the role and not an exhaustive list of duties. The job description is subject to review and change according to the needs of the college.

It is an offence for anyone who is barred from working with children and or vulnerable adults to apply for this position. All posts are subject to an enhanced DBS check

The for this role has been attached, please refer to this for a more detailed information of this role

About South and City College Birmingham's

We are one of the largest further education providers in the UK, with eight campuses across the city. We are committed to ensuring students have the relevant skills, qualifications and experience for their future, whether that is to seek employment or continue their education.

Our vision is to be recognised as an outstanding educational and economical resource by, providing outstanding education, training that is primarily vocational in response to the needs of the learners, employers and other key stakeholders.

At South and City College Birmingham, equality, diversity and inclusion are integral to who we are and what we do. We are firmly committed to promoting and imbedding the key principles for all within our institution, from our learners to our staff, governors, employers, visitors and contractors.

For further details about the role and how to apply: please click onto the "Apply Online" button.

Should you have any queries, please contact the People Services team by email to

peopleservices@sccb.ac.uk

The college is committed to safeguarding and promoting the welfare of children and young adults and expect all staff to share this commitment.

The successful applicant will be subject to all necessary pre-employment checks. including, enhanced DBS; Prohibition check; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.

All applicants will be required to provide a minimum of two suitable references covering a 5-year period.

An online search will also be carried out as part of our due diligence on all shortlisted candidates.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are 'protected' so they do not need to be disclosed to employers, and if they are employers cannot take them into account.

Further information about filtering offences can be found in the DBS filtering guide.

PERSON SPECIFICATION

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Characteristic

Essential

Desirable

Evidence

Level 2 qualification in relevant area or have experience i.e. customer service


X


Application Form/Interview


Hold a level 2 or above in English (Literacy)

e.g. Adult Literacy, GCSE A-C

and hold a level 2 or above in Maths (Numeracy) e.g. Adult Numeracy GCSE A-C, or be able to demonstrate the skills at that

level


X


Application Form/ Interview/ Test


Excellent interpersonal and communication skills


X


Application Form / Interview


Excellent IT skills to include Microsoft Office packages


X


Application Form/ Interview


Relevant experience of working in a customer orientated environment.


X


Application Form/ Interview


Demonstrable experience of and a

commitment to delivering excellent customer service


X


Application Form/ Interview/ References


Experience of working within a team


X


Application Form/ Interview


Ability to quickly develop rapport with visitors with a friendly, professional and customer- focused approach


X


Application/ Interview/ Reference


Demonstrable record of working flexibly and using own initiative


X


Application Form/ Interview


Experience of working under pressure and have the ability to remain calm under


X


Application Form/ Interview


Adaptable with a flexible approach to working at different College locations


X


Application Form/Interview/

Documentary evidence

It is an offence for anyone who is barred from working with children and or vulnerable adults to apply for this position. All posts are subject to an enhanced DBS check and will be carried out upon appointment