Job Description

About us:

Foundation Home Loans are a specialist mortgage lender, based in Bracknell in Berkshire. We are specialists because we understand the market and because we know that not everyone has straightforward requirements when it comes to mortgages.

We are looking to enhance our team and currently have a vacancy for an experienced Customer Service Associate. This is an office based role in modern offices in the Bracknell area.

What we are looking for:

Our Customer Service Associates effectively manage all Customer Services activity in line with company policies and procedures. As part of a growing department, the successful applicant will engage with customers across the full range of mortgage servicing activities and become expert in key workflows within a specialist team.

We are looking for someone who has a confident telephone manner and the ability to effectively communicate with our customers. You will have proven Customer Services telephonic experience, ideally with a Financial Services/Mortgage company, have excellent time management skills, be organised, efficient and flexible.

The ideal candidate will have the ability to display and prove behaviours consistent with regulation and compliance with the principles of Consumer Duty, the Fair Treatment of Customers and an understanding of FCA regulations are essential. Also, the ideal candidate will be PC literate, have good mathematical skills to a minimum GCSE level and be able to pass a reference and credit check

Our people embrace our values:

Fair

- We are open minded and make unbiased, consistent decisions

Accountable

- We take ownership of situations so that our customers experience efficiency

Customer first

- We understand what our customers want and build strong relationships

Transparent

- We communicate clearly and concisely, ensuring that we are open with information

Job Types: Full-time, Permanent

Pay: 26,000.00-28,000.00 per year

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Free parking Life insurance On-site parking Paid volunteer time Private dental insurance Private medical insurance Referral programme Sick pay
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Location:

Bracknell RG12 1WA (required)
Work Location: In person