Job Description

Job purpose:

To provide a professional customer service function at all times, ensuring that all daily/weekly /monthly department routines are met timely and accurately.

Key Accountabilities:

Answering of the customer service telephone lines and ensuring that cover is in place across busy periods of lunch, holidays and sickness. Taking customer orders via phone, fax and email and entering the orders onto the company Sage Line 500 system in a timely manner. Supporting the transport department to ensure that deliveries to customers are recorded on to our automated ORTEC transport planning system on a timely basis and are accurate. Answering customer enquiries or passing them on to the appropriate department for resolution, providing the customer with appropriate information, helping to solve problems and dealing with complaints. Supporting the department to balance workload during periods of high volume or absence due to holidays or sickness. Ad-hoc reporting as required by the senior department heads.

Other:

Carry out any reasonable duties as identified by your line manager or team leader Positively represent ICL to our customers and suppliers Ensure compliance with all contractual employment obligations. Ensure compliance with our ISO standards. Fully participate in the company's performance management and development programmes. Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology. Work in accordance with the Company's Human Resources policies and procedures. Ensure compliance with health and safety requirements.

Person Specification:

Customer Service Experience

Must have excellent communication - written and verbally

Excellent computer skills including Word, Excel, MS Outlook, and PowerPoint and to have attention to detail & high level of accuracy.

Working Hours: One Week 08:00am-16:00pm and one week 09:00am to 17:00pm Monday to Friday

Company Benefits: 25 Days Holiday per annum, cycle to work scheme open twice a year, company pension, salary sacrifice scheme, life insurance at X4 annual salary, EAP Service, Private Medical Insurance, additional payment and long service days after 5 years service.

Job Types: Full-time, Permanent

Pay: 29,300.00 per year

Benefits:

Company pension Cycle to work scheme Life insurance On-site parking Private medical insurance
Schedule:

Monday to Friday
Experience:

Customer Service: 1 year (preferred) Sage: 1 year (preferred)
Work Location: In person

Reference ID: Customer Service Assistant