Customer Service Assistant Job in Consol tanning

Customer Service Assistant

Bristol, ENG, GB, United Kingdom

https://www.mncjobs.co.uk/company/consol-tanning

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Job Description

Consol is a growing national tanning brand with 56 studios nation-wide (and counting!), leading the field in safe and responsible tanning. We want you to be a part of our future!

We're excited to offer a fantastic opportunity to join our Helpline Team as a Customer Service Assistant. This is a flexible contract, offering a minimum of 18 hours per week on a shift basis, operating Monday to Sunday between 7am - 10.30pm. Evening and weekend availability is essential.

About the role:

As a Customer Service Assistant, you will be responsible for supporting our Studio staff with the smooth, day-to-day running of Consol studios and ensuring our customers receive the highest standard of service. This varied role involves assisting with customer queries, providing remote support to studios, and carrying out a range of administrative tasks to help maintain efficient operations.

What we are looking for:

Essential

Previous customer service experience

English GCSE or equivalent qualification/demonstratable communication skills

Experience in call handling and answering customer queries

Experience supporting a team through email and telephone channels

Examples of good time management

Motivation to succeed and rise to new challenges

Desirable

Experience working within a fast paced customer service environment

Experience working with age restricted products and requesting verification

Experience in a dedicated support team

Familiar with CCTV technology and remote services

What we are offering:

12.50 per hour

Training opportunities to assist career progression

10% off PureGym membership and 0 joining fee

Flexible working hours for the right candidate

Free use of tanning facilities after each shift

Staff discount on all vending products

* 5 and 10 year additional holiday allowance and bonus

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