Job Description

Customer Service Assistant

Location:

Cabot Park

Company:

Safety Lifting Gear

About the Role

Safety Lifting Gear is looking for a proactive and organised

Customer Service Assistant

to join our team at Cabot Park. This role is central to our day-to-day operations, ensuring all customer communications are handled promptly and professionally, while supporting the efficient management of deliveries, returns, and order processing.

You'll act as a key point of contact between our customers, internal teams, and courier partners, taking ownership of queries and seeing issues through to completion.

Key Responsibilities

Report directly to the Sales & Customer Service Manager Maintain regular interaction with customers and internal office teams. Build and sustain strong working relationships with courier companies, including Account Managers. Keep up to date with company products, procedures, and policies. Act as a clear point of liaison between customers and courier services. Take a proactive and persistent approach to resolving issues, ensuring thorough follow-up until completion. Answer incoming customer calls promptly and professionally, resolving queries or directing them as appropriate. Ensure company returns policies are followed at all times. Maintain returns racks in a methodical, organised manner and ensure legacy stock is processed promptly. Keep the returns area of the warehouse clear and compliant with Health & Safety policies. Monitor and manage lapsed stock returns from warehouse work areas. Liaise with depots regarding warranty returns and products requiring testing. Return or dispose of stock into the correct locations or bins once processing is complete. Link with Marketing to identify returned stock suitable for resale via the online Clearance section, including chainslings and made-to-order items. Retain and manage information relating to customer parcels and outstanding issues as required. Process incoming customer orders accurately and efficiently. Prepare and issue customer quotations in line with company pricing policies. Undertake any other reasonable duties as requested by the Management team
About You

Previous experience in a customer service or office-based role (preferred) Strong communication skills and a professional telephone manner Highly organised with strong attention to detail Confident liaising with external partners such as courier companies Proactive, persistent, and solutions-focused Able to manage multiple tasks and priorities in a fast-paced environment Comfortable working with internal systems and processing orders and returns
Job Types: Full-time, Permanent

Benefits:

On-site parking
Application question(s):

Will you be able to reliably commute to Bristol BS11 0YW for this job? Do you have experience handling customer queries and complaints directly with customers? Please provide examples Are you comfortable carrying out physical warehouse duties, including processing and organising returned stock in line with health and safety procedures? Please provide of examples Are you confident using computers and common software (e.g., email, spreadsheets, and order management systems) to complete daily tasks?
Work authorisation:

United Kingdom (required)
Work Location: In person