Job Description

Customer Service Assistant

We're looking for a self-motivated individual to support the Customer Service team in providing an outstanding level of service. This role will involve working closely with Account Controllers as well as internal stakeholders, to learn and anticipate the needs of our customers as well as how to deliver them in a commercially minded way. Training for the role will be supported by the completion of a Level 3 Apprenticeship Qualification in Customer Service.

Your responsibilities

Assisting the Account Controllers in providing an outstanding level of customer service, by performing a number of key admin functions using the Clays system Understanding and processing customer orders, advising customers where necessary Support in dealing with quality issues, requests for schedules or estimates and queries arising from orders or data supplied by the customer Developing strong working relationships with designated day to day contacts Building knowledge and understanding of customers to provide holiday cover to the Account Control team

Who are we looking for?

Hardworking with an enthusiastic and positive attitude An ability to communicate clearly and effectively A high level of attention to detail, particularly when dealing with multiple tasks in a busy environment A team player who is willing to learn

What experience is required for the role?

Experience in a customer facing or admin role is essential Proficient in using Microsoft Office, and willing to learn to use our in-house system Knowledge or an enthusiasm for books and print is desirable, however full training will be provided

About Us:

Clays are a market leader in the manufacture of monochrome books for the UK market, and have been printing books for around 200 years. Based in Bungay in Suffolk, we produce around 150 million books a year for a wide range of customers from the largest publishing groups in the UK to independent and self-published authors.

Please note, due to the location of our factory, it would be preferable if you have your own transport.

Location: Bungay, Suffolk

What's next?

The successful applicant will be awarded a competitive package and will play an important role in our Customer Service team. The core hours of this role are Monday to Friday, worked 8.30am to 5.00pm.

Job Types: Full-time, Permanent

Benefits:

Company pension Cycle to work scheme On-site parking Sick pay
Work authorisation:

United Kingdom (required)
Work Location: In person