Job Description

Main Purpose:

To act pro-actively, ensuring all public and back of house areas of the site are safe and secure, protecting the property and people and meeting the high standards and specification set by the company. To react with an immediate and appropriate response to incidents and to ensure that Health, Safety and security standards are delivered and maintained.

Customer service desk duties, including answering telephone calls to take messages, answer questions, and provide information, logging visitors in and out via the visitors' book. Taking pride in your job delivering excellent customer service to visitors, tenants and colleagues.

Main Duties:

Liaise with the management to ensure the smooth and efficient running of the centre To report any queries to management Answering all calls/visitors to reception and dealing appropriately and in a welcoming and professional manner Ensure all Health & Safety checks are carried out as requested by management Accurately reporting all incidents, writing reports of daily activities and irregularities, such as property damage, presence of unauthorised persons, requests for assistance or unusual occurrences Responding to emergency situations as they arise, liaising with the emergency services, police, ambulance and fire service to resolve issues and maintain security and service, directing emergency vehicles and other traffic on site Ensure deliveries, visitors and contractors are properly recorded on site and effective control takes place on access and egress Log and store lost property in line with procedures To undertake other miscellaneous duties relating to general service, as requested by management Maintain positive working relationships with all tenants Act as the first port of call for face to face customer/contractor/tenant queries that come into the management office To develop sound local knowledge, so as to be able to respond to customers queries on the shopping centre events, local transport queries and local/community events Ensure contractors are directed to the correct location for work permits and work enquiries To maintain the standards of cleanliness on site at all times

Requirements, Skills and Qualifications:

Basic competency with IT and technology Working knowledge of entrepreneurial, fast paced retail/office environment To be able to communicate with customers, colleagues and visitors fluently in English Observant and able to complete accurate reports To have a working knowledge of own Health and Safety responsibilities Fire Marshall duties First aid trained Working as part of a diverse team and supporting each other to achieve results Work experience in a busy public environment
Personal Qualities:

To have pride in your job and personal appearance Friendly, approachable and creating a good impression Able to use own initiative and solve problems Able to manage own time and prioritise work Team player with the ability to work effectively supporting colleagues at all levels within a high performance team
8 hours Fixed Term Contract

Job Types: Part-time, Fixed term contract
Contract length: 3 months

Pay: 5,316.48 per year

Expected hours: 8 per week

Benefits:

Company pension
Work Location: In person