Job Description

Job Overview

We are seeking a junior Customer Service Assistant to join and be part of our customer service team. No experience is required, however, knowledge is beneficial.

This role is crucial in ensuring that our customers receive exceptional service and support to other areas of the business.

This role includes the core duties listed in the job specification, but may also involve additional responsibilities as required by the business to support its operational needs and growth. Flexibility and a proactive attitude are essential.

Responsibilities

Daily operations of the customer service department, ensuring high-quality service delivery. Handle customer inquiries and complaints with professionalism and empathy. Collaborate with other departments to ensure a seamless customer experience across all touchpoints. Maintain up-to-date knowledge of products, services, and industry trends to better assist customers. Supporting all areas of the business with administrative tasks where required.

Requirements

Proven experience in a customer service role is beneficial. Excellent communication skills in English. Strong problem-solving skills with a focus on delivering solutions that enhance customer satisfaction. A commitment to providing exceptional customer service at all times.
If you are passionate about providing outstanding customer experiences, we encourage you to apply for this exciting opportunity as a Customer Service Assistant.

Job Type: Full-time

Pay: 12.21 per hour

Benefits:

Casual dress Company pension Employee discount Flexitime Free parking On-site parking Store discount
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Expected start date: 01/09/2025