Job Description

#

Customer Service Assistant

Castle Quay
04/01/2026


Customer Service Assistant


The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.


Job details

Salary

25,779.00 - 28,361.00 per annum

Contractual hours

37

Basis

Full time

Date posted

11/12/2025

Job reference

CDC000346R




Customer Services

Customer Service Assistant

Grade C: 25,779.00 - 28,361.00 per annum, pro rata

Up to 37 hours per week, permanent, temporary, secondment

The Job:

The Customer Service Centre is at the front end of our services providing the first point of contact for the majority of our residents' queries. We firmly believe this provides a better, more responsive service to the public.

You should be customer focused and want to help with the continual development of this busy Centre.

During initial training, you will learn all aspects of the services offered to our residents of Cherwell, delivering face-to-face support at our busy reception. Duties will also include admin tasks such as e-mails, web chat, written and phone correspondence. As your knowledge increases you will also learn post and scanning duties.

The Person

:

You will be well organised, and have a positive, 'can do' attitude. Previous face to face customer service experience is essential along with good communication skills and a good sense of humour. To succeed in this challenging role, you must be flexible and able to demonstrate the skills necessary to work under pressure within a team environment.



You will be required to work at Castle Quay, Banbury.

This role will require a Basic DBS Check.

The Benefits:

The Council is an equal opportunities employer. You'll be part of a progressive, values-led council that embraces innovation and collaboration. In return, Cherwell offer a competitive package and a supportive culture that invests in your professional growth and wellbeing, including:

A generous annual leave entitlement of 27 days (plus bank holidays Opportunity to join the Local Government Pension Scheme (Including generous Employer Contribution and the ability to transfer your private pension into the scheme) EV Salary sacrifice scheme Cycle to work salary sacrifice scheme Annual Flu Vaccination voucher and 25 eye test reimbursement Incremental pay award (awarded annually in April after one years' service) * Town centre office close to the station, canal and all amenities