Job Description

Imagex Medical Limited - (Full Time, but will consider Part Time/Job Share)

Job Title:

Customer Service Assistant

Reporting to:

Finance Manager

Job Summary:

Imagex Medical are a premium multi-vendor service and repair organisation. We are the only Ultrasound Service providers in the UK with full transducer repair facilities.

Reporting to the Finance Manager, the Customer Service Assistant is responsible for collating the work of all customer facing employees, ensuring everyone is working towards the same goals and objectives, and acting as liaison between Service Team Management, Sales Team Management and Client/Suppliers to ensure maximum efficiency and elevated client experience.

General Responsibilities:

Contract management

Create tasks for preventative maintenance visits

Schedule preventative maintenance site visits

Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries

Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities

Ensure that contracted service levels are met

Collate and monitor work of the service team

Carry out case reviews with management team ensuring timely resolution of service cases

Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution.

Manage calibration of team members testing equipment to ensure no downtime

Support and collate information from the service team to provide relevant and timely information for the Senior Management Team

Ad hoc tasks as required.

Always working towards and promoting our core values "BETSY"

To actively work towards maintaining and improving the Imagex Medical Ltd Business Management System whilst adhering to the requirements of ISO9001, ISO27001, ISO13485.

To strive to sustain and improve environmental best practices into our core business operations in line with our Corporate Social Responsibility Policy.

To ensure that the Company Health and Safety Policy is adhered to, actively promoting a safe working environment.

Person Specification:

Essential:-

Well organised with a methodical approach to work.

Excellent customer service.

Assertive with a cheery demeanor.

Be able to work under pressure.

Ability to be a key team player within a small team.

Self motivated.

Preferred:-

Experience of working with Excel and service centre software

Job Types: Full-time, Part-time, Permanent

Pay: 24,000.00-24,500.00 per year

Expected hours: 20 - 37.5 per week

Benefits:

Company events Company pension Health & wellbeing programme Life insurance On-site parking
Schedule:

Monday to Friday No weekends
Application question(s):

How many years of customer service experience do you have? Our company values (BETSY) are important to us. What values are important to you?
Experience:

Customer service: 1 year (required)
Work Location: In person

Reference ID: Customer Service Assistant
Expected start date: 01/09/2025