Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. We value individuals who can engage with our diverse clientele, including those who are bilingual or multilingual.

Responsibilities

Respond promptly to customer inquiries via phone, email, or chat, ensuring a high level of service at all times. Assist customers with product information, order processing, and issue resolution. Maintain accurate records of customer interactions and transactions through data entry. Analyse customer feedback to identify trends and areas for improvement. Upsell products and services where appropriate to enhance customer experience and drive sales. Demonstrate excellent phone etiquette while handling calls professionally and courteously. Collaborate with team members to ensure a seamless customer experience across all channels.

Skills

Proficiency in English is essential; knowledge of Spanish or other languages is highly desirable (bilingual/multilingual candidates are encouraged to apply). Strong communication skills with the ability to convey information clearly and effectively. Excellent data entry skills with attention to detail for accurate record-keeping. Ability to analyse information and provide solutions in a timely manner. Experience in upselling techniques is advantageous. A friendly disposition with a passion for helping others and resolving issues efficiently.
Join us in delivering outstanding service that makes a difference!

Job Types: Permanent, Fixed term contract

Pay: 12.21-13.00 per hour

Expected hours: 40 per week

Benefits:

Company pension Free parking On-site parking Store discount
Work Location: In person

Reference ID: JEY RETAILER LTD
Expected start date: 11/08/2025