Job Description

Title:

Customer Service Assistant

Location:

The Glenturret Distillery - Crieff

Hours:

Full time - 40 hours per week (Monday to Friday)

Contract type:

Permanent

Salary:

Competitive salary plus excellent Company benefits

The Glenturret Distillery, Scotland's Oldest Working Distillery, owned in partnership with Lalique, one of the world's truly great luxury brands and based in an incredibly beautiful location. We will never forget our heritage, values and artisanal methods, yet we look to the future through innovation, and industry-leading practices in an inclusive, progressive, and highly spirited working environment.

The Glenturret is a business built on a deep respect for people, craft and tradition. As we grow, delivering exceptional service and care to our customers, trade partners and internal stakeholders is more important than ever.

The

Customer Service Assistant

will be a key point of contact for our trade customers, consumers, and internal teams, providing first-class service and ensuring the efficient handling of orders, enquiries, and logistics coordination. The role demands an organised and proactive approach, a passion for customer care, and a team-player mindset that aligns with The Glenturret's values.

This is an exciting opportunity to be part of a dynamic and growing team, supporting our continued evolution as a luxury whisky brand and helping to build strong, lasting relationships with our partners around the world.

Key responsibilities include but are not limited to:

Order Management

: Process customer orders (UK and export) accurately and efficiently, liaising with warehouse and logistics partners to ensure timely delivery.

Customer Support

: Act as the first point of contact for trade and consumer enquiries, offering timely, friendly and solution-driven responses.

Logistics Coordination

: Support with domestic and international shipping paperwork, customs requirements and documentation, working closely with freight partners and the logistics team.

System & Data Management

: Maintain customer information in our systems (e.g. Sage, Hubspot etc), ensuring accuracy and compliance.

Internal Liaison

: Collaborate with sales, marketing, production, and finance teams to ensure customer expectations are met and internal processes are supported.

Continuous Improvement

: Identify and support opportunities to improve systems and processes that enhance customer satisfaction and operational efficiency.

Underbond and Duty-Paid Stock Management:

Accurately execute all stock movements within underbond and duty-paid areas, including booking stock in and out, fulfilling customer orders, and supporting regular stock takes.

Deliveries and Preparation:

Receive and check deliveries, ensuring accuracy of goods received, and prepare pallets for dispatch in line with operational requirements.

Cage Organisation:

Maintain a clean, organised, and compliant stock cage, ensuring all stock is clearly labelled and easily accessible for audits and stock counts.

Brand Representation

: Reflect The Glenturret's values in every customer interaction, ensuring our brand reputation is upheld in every detail.

About you:

This role is suitable for someone who is energetic and enthusiastic with previous experience in a customer service, sales support or logistics coordination role, ideally within a premium/luxury product environment. Experience in the spirits or FMCG industry and knowledge of international shipping and export documentation is desirable.

Strong organisational and problem-solving abilities as well as excellent interpersonal and communication skills is essential as is accuracy and attention to detail in a fast-paced environment, even when under pressure, ensuring timely responses to requests.

Positive, proactive and calm under pressure you have the ability to work independently as well as part of a close-knit team as well as a natural alignment with our core values: Respect, Integrity, People, Teamwork, Success, and Accountability.

This role includes essential manual handling tasks that are a core requirement of the position. The postholder will be required to:

lift and carry boxes and materials;

move and handle stock across the distillery site;

perform these tasks on a regular basis as part of daily operations.

These physical duties form an intrinsic part of the role due to the operational nature of the distillery environment.

Proficient with Microsoft Office (especially Excel); experience with Sage and CRM platforms such as Hubspot is an advantage.

What is on offer for you:

Fantastic career and development prospect

37 days holiday per year (Pro rata)

Double matched workplace pension

Death in service assurance

Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and

The Lalique Restaurant

Free onsite parking

Cycle to work scheme

Discount on gym membership

Access to the Glenturret Branded Portal offering external discounts in numerous

retailers, travel, entertainment, fashion, health and beauty, food, and drink

Access to an employee assistance programme

Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

IMPORTANT: Before applying for this role, please make sure you have a valid right to work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

A full job description is available on request.

Job Types: Full-time, Permanent

Benefits:

Bereavement leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Sick pay Store discount
Ability to commute/relocate:

Crieff PH7 4HA: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you proficient with Microsoft Office (especially Excel)? Do you have previous experience in the spirits or FMCG industry?
Experience:

customer service, sales support or logistics coordination : 2 years (required)
Licence/Certification:

UK Driver's Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person