Job Description

Customer Service Assistant

Dawlish Leisure Centre

13.47 - 13.90 per hour

Permanent

5.25 hours per week (averaged over a 2-weekly cycle)

Week One: Tuesday 09:00 - 12:00

Week Two: Tuesday 09:00 - 12:00, Sunday 11:00 - 15:30

We also welcome applications from those who can work some shifts but not all. Please state in your application which shifts you are able and willing to work.

Additional casual hours can be offered across all Teignbridge Leisure sites (Dawlish Leisure Centre, Newton Abbot Leisure Centre and Broadmeadow Sports Centre).

Do you enjoy helping people and have a passion for delivering exceptional customer service?

We have the opportunity for you to join our Customer Service Assistant team with Teignbridge Leisure.

As a front of house member of staff, you will be the first point of contact for our customers, actively promoting our values (we do things well; we keep developing; we're better together).

You will enjoy working with the public, answering customer enquiries, responding to emails, answering phone calls, and assisting customers to use our app or website, making their visit to the leisure centre a great one!

To be successful, you will:

Have previous experience of providing a friendly, helpful service to customers, creating a positive first impression and overall experience. Have previous experience in a customer-facing role. Enjoy helping people and remain patient, level-headed and calm under pressure. Enjoy solving problems, finding creative solutions to difficult challenges. Communicate clearly and effectively both verbally, and in writing, to various stakeholder.

We're better together.

You will enjoy work together as part of a team to deliver on our vision of making Teignbridge a healthy and desirable place where people want to live, work and visit.

We are an equal opportunities employer committed to a diverse and inclusive organisation. We welcome applications from all qualified candidates regardless of their age, caring responsibilities, disability, sex, gender reassignment/trans status, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation and socio-economic status. We also welcome applications from military veterans and their families.

We can offer:

Local Government Pension Scheme. Free car parking. Annual leave and wellbeing package. Discounted membership at Teignbridge District Council Leisure Centres. Opportunities for career and self-development. 24/7 employee discount access and employee assistance support.

It is vital to read the job description and person specification for this role - it will help you understand whether your knowledge, skills and experience match the job requirements. In your supporting statement please tell us how you meet each of the essential criteria we ask for in the person specification.

Closing Date:

Monday 17th November 2025 @ midnight

Interview Date:

Tuesday 25th November 2025

No agencies please.

Job Types: Part-time, Permanent

Pay: 13.47-13.90 per hour

Expected hours: 5.25 per week

Benefits:

Company pension Free parking On-site parking
Work Location: In person