Job Description

Customer Service Assistant for Design Studio

Tom Schneider is a leading British design studio specialising in stunning high-end designer furniture. Based in our London office, next to our beautiful showroom and supported by European workshops, we are passionate about crafting and delivering handmade designer furniture to a diverse clientele, including the public, retailers, interior designers, and architects. We are seeking a motivated individual to join our dynamic team and contribute to the day-to-day operations of our business.

About Us:

At Tom Schneider, we pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our small team embodies a collaborative spirit and a dedication to excellence in every aspect of our work.

Why Join Us:

Opportunity to immerse yourself in all facets of the business and grow into a more senior role. Supportive and inclusive work environment that values initiative and continuous learning. Competitive salary based on experience and performance.

Primary Objectives:

Gain a comprehensive understanding of the business to assume higher responsibilities over time. Provide coverage for team roles during absences, ensuring continuity and efficiency.

Main Responsibilities:

Serve as the primary point of contact for telephone enquiries and general email correspondence. Assist customers through the ordering process, offering guidance and advice in person and over the phone. Manage order updates, enquiries, and general office administration tasks. Collaborate with the team on ad hoc projects and tasks as needed.

Qualifications and Skills:

Professional demeanour and excellent communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook); familiarity with Photoshop and InDesign is a plus. Strong organisational and multitasking abilities with a proactive approach to work. Ability to work independently and contribute effectively within a team.

Working Hours:

Standard working hours are 9 am to 5 pm, five days a week. Saturday working is required and will be discussed and commence upon the completion of training.

How to Apply:

If you are passionate about design, customer service, and contributing to a dynamic team, we encourage you to apply. Please submit your CV and a cover letter detailing why you are a great fit for this role.

Join us at Tom Schneider and be part of a vibrant, innovative company dedicated to creating exceptional experiences through design excellence.

Salary Range:

Competitive Salary (DOE)

Job Type: Full-time

Ability to commute/relocate:

London NW3 6HY: reliably commute or plan to relocate before starting work (preferred)
Education:

A-Level or equivalent (preferred)
Experience:

Customer service: 2 years (preferred) Administrative: 2 years (required)
Language:

English (required)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person