Job Description

Are you passionate about delivering exceptional customer service? Cloud Pharmacy is looking for a customer-focused and self-motivated

Customer service assistant

to join our innovative

Patient Care Team

in Livingston.

This is an exciting opportunity to be part of a growing company that is revolutionizing patient care through digital solutions. As a valued team member, you will play a crucial role in ensuring our customers receive first-class service and support. Here at Cloud Pharmacy, our priority is to make sure our patients are cared for and supported, and your role will be to help maximise our team's potential to reach this goal.

Key Responsibilities:

Customer interaction:

Provide professional and friendly assistance to patients via digital platforms and telephone.

Team collaboration:

Work closely with pharmacists and colleagues to uphold high standards of patient care.

Providing product and service information:

Answer patient queries about treatments offered and the ordering process.

Administrative tasks:

Processing cancellations and refunds efficiently while maintaining communication with patients.

What We're Looking For:

Strong IT skills (experience with Outlook, Excel, and Word required) Excellent organizational skills and attention to detail A proactive and customer-focused mindset Written and verbal communication skills are preferred, but sufficient training will also be provided Ability to work independently and as part of a dynamic team Previous customer service experience is highly desirable.

Benefits:

On-site parking No weekend work A friendly and supportive team environment
Join Cloud Pharmacy and be part of a forward-thinking team shaping the future of online healthcare!

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: 24 - 40 per week

Schedule:

Monday to Friday No weekends
Work Location: In person