Job Description

Contact Centre Agent

The role:

Based in Doncaster, One Call Insurance is a well established local call centre which has been operating for over 25 years. We provide a range of services within the insurance industry and pride ourselves in ensuring we deliver the best outcomes to both our consumers and employees.

Within this role you will operate across our phone and live chat services to support customers in a variety of different ways.

Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.

What can we offer?

Our salary package places your

earning opportunity into your own hands

with opportunities to earn bonuses and incentives across multiple areas. These are all driven towards supporting our customers and delivering a positive service.

For those that are hungry for more , we have our Course of Excellence programme - which in essence is a

fast track to management programme

for our top performers.

We have a wide range of departments in which you could be selected for, as mentioned you will be provided with full training within these areas and continuous support throughout. We aim to ensure that all of our teams offer a welcoming and friendly environment, in order for you to succeed and thrive within the business.

What skills do you need?

Strong communication skills with a passion for helping others Professional manner Troubleshooting and problem-solving skills Ability to work to targets/deadlines Effective time management

Duties include

Handling telephone enquiries within the call centre Administering customers files correctly, whilst building genuine rapport. General administration regarding calls and Policies.
Our Company has strong values in which our staff are continually improving and delivering with passion through effective team work. We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.

Schedule:

There are a variety of different work patterns which will be explained in your interview, our hours of operation are Monday - Friday between the hours of 8am - 8pm and weekends 9am - 5.30pm.

How will I be working?

This role is office based at our Doncaster head office.

Please be aware that you may be subject to a DBS check

Work Location:

In person

Benefits:

Annual Performance bonus Free Gym access Free on-site parking Subsidised staff canteen One Call Events such as 'a day at the races' "Star of the Month" and One Call Leader-board Schemes and bonus incentives Overtime rate of 20ph Additional benefits based on time served such as Car Allowance, Free Breakdown cover, Health Insurance, Free Travel Insurance. Workplace pension contributions. Internal Progression
Good Luck on your application and we hope to hear from you soon!

If you have any further enquiries or would like to have more of a chat about what we can offer, please contact 01302 567003

Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Benefits:

Additional leave Casual dress Company events Company pension Discounted or free food Employee discount Gym membership Health & wellbeing programme On-site parking Referral programme
Work authorisation:

United Kingdom (required)
Work Location: In person