Job Description

Customer Service Assistant
About us
Working for Progressive offers you the opportunity to be part of a leading home-grown organisation with a proud reputation for customer service excellence.
With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland.
As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.
About your new role
Due to our continued growth, we have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant in our busy Enniskillen branch team. We are a modern, innovative and exciting Building Society and we'd love for you to join us.
Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers. You will be responsible for providing a professional, empathetic and personal service in a manner that builds customer engagement and exceeds our customer's expectations.
If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive, and friendly environment.
About the role
Ensure that branch / till is opened on time, ready to serve our customers at opening time.
Accurate completion of Cash receipts and withdrawals.
Guide customers on our range of savings accounts, ensuring that all features and benefits are adequately explained.
Accurate account opening with minimal errors, seeking support from colleagues where required.
Effective face to face, digital and telephone communication with customers and Head Office Departments ensuring that all appropriate information is gathered / explained to ensure good outcomes for customers.
Supervised use of till 1, ensuring all cash is appropriately managed and banking accurately completed in line with cash handling procedures.
Supervised production of letters to customers where required (e.g return of passbooks, issue of receipts).
Accurately Scanning all end of day documents.
Identify Vulnerable Customers and ensure they are given adequate support, seeking support from Manager / colleagues where required.
About the company
First and foremost, Progressive is a local organisation for local people. Founded in 1914, we put you at the heart of everything we do. We're a building society rather than a bank, so you can count on us to always put our customers' needs first.
Required Criteria

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
• At least 2 continuous years' work experience in a customer facing role.
• Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.
• Good Microsoft office skills and the ability to multitask, allowing you to navigate different systems and process information while supporting our members.
• Demonstrates a 'willing to learn' attitude, takes on board feedback and displays a positive demeanour with an eagerness to help our members.

Desired Criteria

• A minimum of 12 months experience working within a bank or building society branch environment.

Skills you'll need

• Answering Customer Questions
• Establishing Rapport With Clients
• Ability to Use Positive Language
• Data Entry and Basic Computer Skills
• Ability to Identify and Anticipate needs

Skills Required