Job Description

First point of contact for customers enquiring about products & services CRM Management Fleet management Customer Support Managing Online chat Answering calls, logging notes, producing quotations, booking estimates and processing orders Maintaining company data via CRM - updating customer information, diary management and team scheduling Assisting with ordering supplies and overseeing the maintenance of company equipment Supporting the site operatives. We are a small but growing e-commerce business that sells our products online and throughout the UK in over 150 garden centres. We also have a team of operatives who carry out treatments for customers annually. The right candidate should be able to work without direction, show initiative and above all be a team player. The ability to interact well with both colleagues and customers is essential to this role.
Essential Criteria

Some experience within a customer service or sales role Some experience taking orders and converting sales Proficient in Office 365 Excellent Organisational skills Professional telephone etiquette Working hours. Monday - Friday, 08.30am - 17.00pm / 09.00am - 17.30pm Work from home allowed 2 days a week
Job Type: Full-time

Pay: 28,000.00-30,000.00 per year

Benefits:

Company pension Free parking On-site parking
Application question(s):

Have you worked in a customer service role before? Have you worked in a sales role before? Please provide a short cover letter explaining why you would be suitable for this role.
Work Location: Hybrid remote in Farnham GU10 2DZ