Customer Service Assistant / F&b Assistant

Exeter, ENG, GB, United Kingdom

Job Description

Job Advert


Join Our Hospitality Team at Exeter Airport


Exciting Customer Service Opportunities at Moorland Kitchen, Tor Bar, Coastline Cafe & Cove Pod


Are you passionate about hospitality and ready to deliver exceptional service in a dynamic airport environment? Exeter Airport is seeking enthusiastic, reliable individuals to join our friendly team across our vibrant food and drink outlets: Moorland Kitchen, Tor Bar, Coastline Cafe, and Cove pod.

About the Roles


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Welcome and serve guests flying at all hours, creating a warm and positive first impression for travellers from around the world Take and deliver food and beverage orders promptly, ensuring our high standards and guest expectations are consistently exceeded Share your product knowledge to help customers choose from our diverse menus, showcasing regional flavours and favourites Work as part of a supportive team to maintain cleanliness, set and reset tables, and keep service flowing smoothly even at busy travel times Uphold rigorous health, safety, and hygiene standards, with full training provided Demonstrate flexibility and teamwork by supporting colleagues across all four units as needed

Shift Information & Premium Pay


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Non-standard hours with shifts starting as early as 2:30am to meet the needs of our early departures and arrivals Generous time and a half pay premium for all hours worked between 12am and 6am Due to airport schedules, flexibility to work weekends and holidays is essential All candidates must have access to their own transport to reach Exeter Airport reliably for early, late, or overnight shifts

What We're Looking For


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Experience in hospitality, retail, or customer service is an advantage, but a great attitude and willingness to learn are most important Ability to thrive under pressure and keep a positive, helpful approach Excellent communication skills and genuine enjoyment of working with people from all walks of life Team players who understand the importance of reliability and punctuality in a fast-moving airport setting

Why Work With Us?


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Competitive pay rates with additional premium for night and early morning shifts Flexible working arrangements to fit with your lifestyle Staff discounts at LED outlets and access to exclusive benefits Ongoing training and opportunities for career development within the airport's hospitality team Recognition schemes to celebrate outstanding contributions A welcoming, inclusive work environment committed to diversity and equal opportunity

Our Mission & Values


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Mission: Help people feel better & get more out of life Values: Care | Collaborate | Excel | Trust

Team Benefits


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At LED Enterprises, we value our team members and offer an excellent range of benefits, including:

Comprehensive induction and training Free on-site airport parking Gym and Swim Membership My Staff Shop Employee Benefit Scheme Employee Assistance Programme and Counselling Self-development Online Training Flexible Working Options Pension Scheme Staff Perks Discount Card Voluntary Health Cash Plan Shout Out Award Scheme Free Bowling for team members and their household at Ocean, Exmouth Free Soft Play for dependants of team members at Ocean, Exmouth

Join Our Inclusive Community


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At LED Group, diversity and inclusion are central to our mission. We welcome applications from all backgrounds and abilities--what matters most is your passion and dedication to making a difference.

Additional Information


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This post is exempt from the Rehabilitation of Offenders Act (ROA) (as amended) Appointment is subject to a satisfactory outcome of a disclosure check (all criminal records will be checked)

Application Deadline


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Application Deadline: 10 August 2025.

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Job Detail

  • Job Id
    JD3433675
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Part Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Exeter, ENG, GB, United Kingdom
  • Education
    Not mentioned