Job Description

Pay Grade 5 Scale Points 5-7 :

24,790 - 25,584

Full-time :

37 hours per week

Are you ready to step into a dynamic role where your customer service skills shine? We're on the lookout for a Customer Experience Administrator to join our dedicated team at City College Peterborough. Be part of a community that values innovation, continuous development, and a customer-centric approach.

Your Key Skills:

Strong interpersonal and customer service skills to engage effectively with learners and partners.

Excellent written and verbal communication skills, including a flair for professional telephone etiquette.

Forward-thinking mindset, identifying innovative ways to drive success and development.

Responsibilities That Make an Impact:

Collaborate with the curriculum departments to support in creatively market courses to learners via face-to-face, email, or phone interactions.

Uphold the quality standards set by our funders and the organisation (don't worry, we'll provide training).

Work seamlessly within a small team of dedicated professionals, supporting the manager in daily duties.

How to Apply:

To embark on this exciting journey, download the job description and application form (scroll to bottom of page), complete and return to recruitment@citycollegepeterborough.ac.uk or by post to Recruitment Department, City College Peterborough, Brook Street, Peterborough PE1 1TU.

Tel:

01733 761361

Application Deadline:

Friday 11 th July 2025

Interviews:

TBC

City College Peterborough is committed to Equality and Diversity and to ensuring the safeguarding of learners and carries out appropriate checks to ensure the suitability of staff working with children, young people and vulnerable adults.