Job Description

London Pilates Academy started out as an idea and ambition to improve pilates education that has now grown into a busy education facility in Parsons Green, a new studio in York, and courses delivered around the world. The role of customer service assistant will support the business by answering customer queries online and over the phone, booking students into courses, fielding student questions, supporting office needs, and delivering a consistent student experience and high-levels of customer service and professionalism.

This job can will be primarily performed on-site at the LPA studio in Parsons Green, Monday-Friday from 8am - 5:30pm.

We are looking for a positive, self-motivated addition to the team who has great attention to detail and communication skills. In particular, this role will be responsible for:

Answering calls and website chat enquiries, providing an overview of courses to prospective students and directing other calls to the appropriate member of the team Managing student data entry, ensuring all records contain appropriate and up to date contact and course information Managing inventory lists, flagging when merchandise and student material supplies are getting low and supporting the Managing Director in sourcing estimates for new stock purchases Supporting in-studio events such as monthly networking events by gathering supplies, checking in guests, and answering questions about LPA Arranging and managing in-studio tours for prospective students Supporting tutors as needed to enable the smooth running of courses. This may include getting additional supplies for the studio, gathering mugs/cutlery, handing out photo release forms, etc Taking in-studio videos and photos to support social media content
To perform this job, applicants should have great communication skills, proficiency on google suite, and excellent knowledge of social media. It is also important to have an interest in Pilates.

Job Type: Full-time

Pay: 25,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Life insurance Private medical insurance Sick pay
Education:

Diploma of Higher Education (preferred)
Work Location: In person