Job Description

Are you passionate about delivering exceptional customer service? Do you have a drive for personal growth and career progression? We are seeking a dynamic, career-driven individual to join our team as a Customer Service Assistant. This is a unique opportunity to be part of a vibrant and professional environment where your contributions will be valued, and your growth will be supported every step of the way.

About the Role:

As a

Customer Service Assistant

, you will be the first point of contact for our customers. Your primary responsibility will be ensuring our clients receive outstanding service in a timely, professional, and engaging manner. You'll have the chance to develop critical leadership skills, manage teams, and explore career advancement opportunities.

With an exciting mix of challenges, you'll be entrusted with managing customer queries, resolving concerns, and fostering strong relationships. You'll also get to actively contribute to team development, helping create an environment that thrives on teamwork, innovation, and mutual respect.

Key Responsibilities:

Customer Engagement:

Provide friendly, informative, and helpful service to clients through various communication channels.

Problem Resolution:

Tackle customer issues by offering effective solutions, escalating complex problems when necessary.

Team Collaboration:

Work alongside an enthusiastic team, ensuring high levels of motivation, productivity, and morale.

Leadership Opportunities:

Take on leadership roles as you gain experience and start mentoring new team members.

Customer Experience Enhancement:

Continuously identify ways to improve service delivery, ensuring customers receive a top-notch experience.

Professional Development:

Engage in training and development programs to expand your skill set and grow within the company.
What We're Looking For:

Career Focused:

You are eager to progress within the company and take on new responsibilities.

Strong Communicator:

Clear, concise, and empathetic communication is key in this role.

Team-Oriented:

A collaborative spirit who enjoys working in a dynamic, fast-paced environment.

Problem Solver:

Able to think on your feet and find solutions to customer queries.

Adaptability:

Thrive in a professional environment where every day is different, and you're always learning.

Leadership Potential:

Looking to develop your management and team-leading skills.
What You'll Get:

Career Growth:

Tailored development plans with clear pathways to leadership roles.

Training:

Continuous training that empowers you with industry-leading skills and knowledge.

Travel Opportunities:

Exciting opportunities to travel, broaden your horizons, and expand your professional network.

Supportive Culture:

A work environment that values professionalism and fun. You'll be part of a team that's supportive, inclusive, and focused on success.

Competitive Salary & Benefits:

Enjoy a competitive salary and a comprehensive benefits package designed to support your well-being.
Why Join Us?

We pride ourselves on our fun, professional culture where your hard work will always be acknowledged. As a

Customer Service Assistant

, you will not only make a meaningful impact on our customers' experiences but also gain invaluable experience that will set the foundation for your career progression. With a clear focus on personal and professional growth, we provide all the tools you need to succeed.

If you're ready to take the next step in your career and become part of a company that values development, leadership, and fun, we want to hear from you. Apply now and start your journey with us!

Job Type: Full-time

Pay: 13.00-15.00 per hour

Benefits:

Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free parking On-site parking Sick pay
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person