Job Description

We have an opportunity for A highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is a 3.75 hrs based at Hemsworth Library working every Saturday, and you be responsible for providing a pleasurable library environment that enhances the customer experience and inspires them to return and promote the service to others.
You will have:
& a positive and flexible approach
& excellent interpersonal skills
& previous experience in a customer facing environment
& a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web based packages
& a calm approach when dealing with complex and stressful situations
& the ability to engage and interact appropriately with both adults and children
& the ability to encourage and motivate customers to participate in activities which enhance the customer experience.
If you would like any more information about this exciting role, please contact Andrea Milligan by telephone on: 07825920980
Job title Customer Service Assistant Job reference 243703 Date posted 14/08/2025 Application closing date 14/09/2025 Location Hemsworth Library, Market St, Hemsworth, WF9 4JY Salary 2,592.87 - 2,634.02, Grade 4, 3.75 hours, Permanent Package Blank Contractual hours 3.75 Basis Part time Job category/type Customer Services, Part time, Permanent Attachments Job description
We have an opportunity for A highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is a 3.75 hrs based at Hemsworth Library working every Saturday, and you be responsible for providing a pleasurable library environment that enhances the customer experience and inspires them to return and promote the service to others.
You will have:
& a positive and flexible approach
& excellent interpersonal skills
& previous experience in a customer facing environment
& a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web based packages
& a calm approach when dealing with complex and stressful situations
& the ability to engage and interact appropriately with both adults and children
& the ability to encourage and motivate customers to participate in activities which enhance the customer experience.
If you would like any more information about this exciting role, please contact Andrea Milligan by telephone on: 07825920980

Skills Required