Job Description

Job Summary
We are an e-commerce business trading in the Mobility and Healthcare products sector. We are seeking a full time Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
- Handle incoming customer inquiries via phone, email, and Zendesk
- Assist customers with product information, orders, and technical queries
- Perform data entry tasks accurately and efficiently
- Excellent written and verbal communication skills, with attention to detail essential.
- Able to pick up technical knowledge quickly to help resolve customer issues.
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Experience
- Previous experience in a customer service role is preferable in the care sector ideally
- Ability to prioritise workloads and work as part of a team and alone
- Experience with Zendesk and Teams desirable but not essential as training will be given
- Proficiency in data entry and using customer service software
- Excellent phone etiquette and interpersonal skills

IMPORTANT NOTE

This area is not served by any kind of public transport, so a car is essential. Please be aware of this before applying. Thanks

Job Type: Full-time

Pay: 24,999.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person