Customer Service Assistant

Horbury, West Yorkshire - Wakefield, United Kingdom
Wakefield Council
6 Current Jobs Openings
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Job Description


We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is 15.75hrs per week and based at Horbury Library. You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme.
You will have:

  • a positive and flexible approach
  • excellent interpersonal skills
  • previous experience in a customer facing environment
  • a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
  • a calm approach when dealing with complex and stressful situations
  • the ability to engage and interact appropriately with both adults and children
  • the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
As part of the interview process, you will be required to complete an interactive task.
If you would like any more information about this exciting role, please contact:
Chris Williams
07392 287839
or
Vicky Clarke
01924 303060
Job title Customer Service Assistant Job reference 243162 Date posted 21/05/2025 Application closing date 15/06/2025 Location Horbury Library, Westfield Road, Horbury, Wakefield WF4 6HP Salary xc2xa310,388.19 - xc2xa310,719.79, Grade 4, 15.75 hours, Permanent Package Blank Contractual hours 15.75 Basis Part time Job category/type Customer Services, Part time, Permanent Attachments Job description
We have an opportunity for a highly motivated individual, with a passion for delivering exceptional customer service to join the library service. The post is 15.75hrs per week and based at Horbury Library. You will be responsible for providing a high standard of customer service that exceeds customer expectations and enhances our library service profile by contributing to the delivery of a comprehensive events programme.
You will have:
  • a positive and flexible approach
  • excellent interpersonal skills
  • previous experience in a customer facing environment
  • a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
  • a calm approach when dealing with complex and stressful situations
  • the ability to engage and interact appropriately with both adults and children
  • the ability to encourage and motivate customers to participate in activities which enhances the customer experience.
As part of the interview process, you will be required to complete an interactive task.
If you would like any more information about this exciting role, please contact:

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Job Detail

  • Job Id
    JD3154254
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Horbury, West Yorkshire - Wakefield, United Kingdom
  • Education
    Not mentioned
 
 
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