Customer Service Assistant Job in Blackfish Group LTD

Customer Service Assistant

Ilkeston, ENG, GB, United Kingdom

Apply Now

Job Description

About Us

We are a local printing company and pride ourselves on delivering exceptional customer experiences and building strong relationships with our clients.

We're looking for a friendly, reliable

Customer Service Assistant

to join our team and help us continue to provide top-quality support to our customers.

Key Responsibilities

Be the first point of contact for any in-coming calls, responding promptly and professionally to customer enquiries via phone, email, Maintain customer records and update information as required. Resolve issues and complaints with empathy and efficiency. Be flexible to the needs of the business and assist other departments Provide feedback and suggestions to improve customer satisfaction.

About You

We're looking for someone who:

Has excellent communication and problem-solving skills. Enjoys helping people and can stay calm under pressure. Is organized, detail-oriented, and able to multitask. Has basic computer literacy (e.g., Microsoft Office, CRM systems). Previous experience in customer service or print knowledge is preferred but not essential
*

What We Offer

A supportive and friendly team environment. Full training
Free on-site parking

Job Types: Full-time, Part-time

Pay: 12.21 per hour

Expected hours: 20 - 37.5 per week

Experience:

Customer service: 1 year (preferred)
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.