Job Description

Customer Service Assistant

Stoke Ferry, King's Lynn, PE33 9SE

Basic Salary:

22,932

Shift Pattern:

35 hours per week, Monday to Friday, 8.30-16.30

Additional Benefits:

Company Pension and Life Assurance Scheme, Annual Discretionary Bonus Scheme, Employee Savings & Discount Scheme which grants you discounts to high street stores, gym memberships, travel and much more. Employee Assistance Programme with access to a wellbeing hub, including a 24hr GP and counselling service. Free Uniform/PPE, Free Onsite Parking, and many other benefits.

About 2Agriculture

2Agriculture is an independent milling business which has been supplying feed to the poultry industry for the past 50 years.

Every day here at 2Agriculture we work with talented, dedicated colleagues to produce sustainable, premium quality feed enabling our farming partners achieve the highest standards of poultry and positively impact on our health, communities, and the environment.

Service is at the heart of the team at 2Agriculture where over 250 employees work across six sites. Our feed mills operate to the highest standards set for product quality, with a specialist production team monitoring output ensuring zero or minimal mill downtime. Our fleet of over 40 Lorries operate 24/7 ensuring feed arrives on time and in full, with a real focus on biosecurity prior to delivery, on site and during departure.

2Agriculture are offering an exciting opportunity for a Customer Service Assistant to join the team at Stoke Ferry Mill.

Role Profile

The Customer Service Assistant will be responsible for providing support to customers, ensuring all orders are accurately captured and all queries are handled efficiently in order to meet business objectives.

Key Responsibilities

Responsible for providing support to customers via email and telephone. This includes processing customer orders, amendments, confirmations, and cancellations.

Support the Mills with smoothing the delivery demand during the week in line with the Mills capacity.

Liaise with the appropriate external contacts to maintain accurate and up to date prescription records where required by customers.

Handle all customer service raised complaints quickly and efficiently, maintaining the relationship between the customer and the Company whenever possible, and escalate as required.

Complete administrative paperwork as required for company reporting procedures, ensuring all records are accurate, compliant, and up to date.

Provide administrative support on Customer Service project initiatives to deliver business objectives.

Compose and prepare various correspondence, forms and reports as required using company standard software.

Undertake any additional reasonable work as required for the operation of the department in order to meet business objectives.

Person Specification

Qualifications & Experience

No professional qualifications required, but a drive & desire to succeed in a commercial environment.

A successful applicant will thrive in a customer focused role and when working as part of a team.

An experienced level of Excel required.

Key Competencies & Skills

Working with People: Demonstrates an interest and understanding of others, adapts to the team and builds team spirit, listens, consults and communicates proactively and effectively.

Supporting & Co-operating

: Works effectively as part of a team and collaboratively with other operational areas to meet increasing productivity and quality targets.

Relating & Networking: Establishes good relationships with customers and staff, builds wide and effective networks of contacts inside and outside the organisation relating well to people at all levels. Manages conflict.

Presenting & Communicating: Speaks clearly and fluently. Expresses opinions, information, and key points of an argument clearly. Responds quickly to the needs of their audience and to their reactions and feedback. Projects credibility.

Interacting & Presenting: Establish good relationships with customers and colleagues, building effective networks of internal and external contacts.

Applying Expertise & Technology: Develops job knowledge and expertise through continual professional development and drives continuous improvement by suggesting changes to current methodology in order to improve efficiency and performance.

Planning & Organising: The ability to prioritise and use own initiative in order to meet the demands of a fast-paced work environment.

Adapting & Coping: Demonstrate flexibility within the role, adapt approach and priorities in support of business needs.

Following Instructions & Procedures: Strong attention to detail whilst working in a fast-paced and dynamic environment, ensuring compliance with all legal and safety requirements of the role.

Job Types: Full-time, Permanent

Pay: 22,932.00 per year

Benefits:

Company pension Free parking On-site parking
Education:

GCSE or equivalent (preferred)
Experience:

customer service: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person