Job Description

NorthLink Ferries, Kirkwall, Orkney, KW15 1RQ



Permanent, Part Time



15 hours per week, across Monday - Sunday between 1900 - 2400



11,540.95 per annum plus benefits



Do you enjoy working with the public and want to receive practical training, development, and progression within a customer focused environment?



Are you looking for part time flexible hours for your next role?



We have an exciting opportunity to join our fantastic team based in Orkney. Working in our busy Hatston Terminal, you'll be part of our Customer Service team, who work hard to provide a high-quality service to customers within one of Transport's flagship contracts NorthLink Ferries. In this role of Customer Service Assistant, you will be making reservations and assisting in the effective running of the department as part of a team that strive to deliver a great experience for each one of our passengers.



This position is well suited to individuals who enjoy working in a customer facing role and want to be part of a program that supports your development towards a long and successful career.



Within this role you will be making customer reservations by telephone, email and in person and assisting to check-in and board passengers, whilst embracing and adhering to the business's Health, Safety and Environment Serco Policy.



The job requires a commitment to delivering excellent customer service whilst being able to follow standards and to have good organisational skills. We are looking for a good team player with a can-do attitude who takes initiative and ownership, particularly of personal development, and committed to Serco's Values of Trust, Care, Innovation and Pride. You must be able to communicate well with the public and team members and be confident to use a phone and computer system.

What we offer:

Competitive salaries with annual reviews Up to 6% contributory pension scheme. 25 days annual leave plus bank holidays (pro rata) A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more. Access to a huge range of discounts and exclusive deals such as Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion. Interesting and enjoyable work. Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.