Job Description

Customer Service Assistant

Full-Time (Monday to Friday, 9am-5pm)

Location: Leatherhead, Surrey

Salary: 22,000 - 26,000 (depending on experience)

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About Us

Toasted Crumpet is a thriving British lifestyle and gifting brand, passionate about beautifully designed, nature-inspired products. Our busy Leatherhead office supports our growing customer base across retail, wholesale, and online channels. We pride ourselves on delivering exceptional customer service while working in a friendly, supportive team environment.

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The Role

We are seeking a highly organised Customer Service Assistant to join our close-knit team. This role is perfect for someone who thrives in a fast-paced office, enjoys managing multiple priorities, and takes pride in delivering exceptional service to customers and internal teams alike.

You will play a crucial role in supporting both our customers and the business operations team. Strong project management and organisational skills are essential, as you will frequently liaise across departments to ensure timely and accurate communication.

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Key Responsibilities

Handle day-to-day customer service enquiries via phone and email (B2C & B2B) Manage customer orders from processing through to dispatch, ensuring timely delivery Coordinate between multiple internal teams (sales, production, warehouse, and design) to resolve queries and maintain smooth workflows Maintain accurate customer records, order logs, and reporting using Excel and company systems Monitor stock levels and liaise with warehouse and supply chain partners as needed Manage customer returns, replacements, and resolve any delivery or product issues in a professional and empathetic manner Assist with general office administration and support wider business projects when required
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About You

Proven customer service experience in a busy office environment Strong project management skills -- able to prioritise, coordinate, and follow through on multiple tasks Proficient with Microsoft Excel (comfortable with spreadsheets, data entry, simple reporting) Exceptional communication skills -- polite, calm, and professional at all times Positive attitude and a proactive approach to problem-solving Able to work both independently and collaboratively within a small, supportive team Comfortable coordinating with multiple departments and managing varied workloads Attention to detail with strong administrative skills
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Benefits

Competitive salary based on experience Staff discount on Toasted Crumpet products 28 days holiday (including bank holidays) Friendly, supportive office culture On-the-job training and development opportunities
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If you thrive in a busy environment, love delivering excellent service, and enjoy being part of a creative and growing business, we would love to hear from you!

To apply, please send your CV and a brief cover letter to kim@toastedcrumpet.co.uk

Job Types: Full-time, Temp to perm
Contract length: 3 months

Pay: 22,000.00-26,000.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking Store discount
Schedule:

Monday to Friday No weekends
Education:

GCSE or equivalent (required)
Experience:

Customer service: 1 year (required)
Work Location: In person

Reference ID: CustServTC
Expected start date: 17/07/2025