Job Description

Are you a career-driven individual passionate about customer service and looking for the next step in your professional journey? Do you thrive in a dynamic, fast-paced environment where no two days are alike? If so, we have an exciting opportunity for you to join our vibrant and supportive team!

About the Role:

As a Customer Service Assistant, you will be at the heart of our operations, delivering exceptional service to our valued customers. This role is designed for those who are eager to take on more responsibility, develop leadership skills, and carve out a rewarding career in customer service. You'll manage customer inquiries, provide tailored solutions, and support our team in delivering excellence. This is your chance to shape your future with a company that's committed to your professional growth.

Key Responsibilities:

Engage with customers via phone, email, and chat to resolve issues and provide an outstanding service experience. Manage complex inquiries with a positive, solution-oriented approach. Assist in the daily operations of the customer service team, ensuring smooth workflows and high performance. Take ownership of customer feedback, using it to identify opportunities for continuous improvement. Act as a mentor to newer team members, helping them develop their skills and reach their potential. Collaborate across departments to ensure customer satisfaction and operational efficiency. Participate in training and professional development programs to grow your skills and prepare for career advancement.

What You'll Bring:

A passion for customer service and a genuine desire to help others. Excellent communication skills, both written and verbal, with the ability to empathize and provide solutions. A positive, "can-do" attitude, with the flexibility to adapt to changing environments. Strong problem-solving abilities and the capacity to think on your feet. Proven ability to manage time effectively and handle multiple tasks in a fast-paced environment. Leadership potential and a desire to grow within the company. Previous customer service experience is a plus, but not required.

Why Work With Us?

Career Development:

We're committed to your growth and offer ample opportunities for career progression. Whether you're looking to move into leadership roles or enhance your skills, we'll support you every step of the way.

Fun, Professional Environment:

We believe in maintaining a work culture that's both professional and enjoyable. You'll be surrounded by passionate individuals who are motivated to succeed and help you do the same.

Leadership Opportunities:

Gain hands-on experience managing teams, making impactful decisions, and building key leadership skills that will set you up for long-term success.

Travel Opportunities:

We love giving our team the chance to travel for business events and professional development opportunities. Experience different locations while expanding your career!

Competitive Compensation:

We offer a competitive salary with performance-based bonuses and benefits, ensuring you're rewarded for your hard work.

Work-Life Balance:

We understand the importance of balance and offer flexible work options to support your personal life.

How to Apply:

If you're ready to take the next step in your career and join a company that values your potential, apply today! We can't wait to hear from you and explore how you can grow with us.

Job Types: Full-time, Part-time

Pay: 12.91-13.74 per hour

Additional pay:

Bonus scheme
Benefits:

Company pension On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person