Job Description

Customer Service Representative (B2B & B2C)

Company Overview:

Flawless UK Vape distribution is one of the largest vape distributors in the UK, supplying over 8,000 accounts with 10,000 skus in the UK. We carry a large range of vaping products from top brands all around the world. The products we carry are all TPD compliant and meet the strict safety and quality standards set out in the UK and Europe. As the largest distributors of vaping products in the UK, we get our hands on the latest products before anyone else. Flawless has established itself as a leader in the market of VAPE and CBD products. The company has seen year on year growth of the business and has recently moved to bigger premises to expand our operations. Due to continued growth, we are looking to expand our team.

If you are amiable, motivated and enthusiastic and have the ability to manage your time and tasks well, then this is an excellent opportunity for you. Experience working in a customer service would be beneficial.

Key responsibilities

Manage and respond to inquiries from both B2B and B2C customers via phone and email

Provide timely solutions and support, ensuring excellent customer satisfaction

Collaborate with internal teams to resolve issues and improve service delivery

Skills:

Strong communication skills with a friendly and professional attitude

Experience in customer service environment

Ability to handle multiple customer requests efficiently

Benefits:

12.21 per hour. Supportive and collaborative work environment.
Job Type: Full-time

Pay: Up to 12.21 per hour

Expected hours: No more than 42.5 per week

Schedule:

Day shift Monday to Friday
Work Location: In person

Reference ID: Customer service Assistant