Job Description

Job details

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Job reference
REQ5501
Date posted
29/07/2025
Application closing date
10/08/2025
Location
Various locations across Leicester City
Salary
24,027 - 24,404 per year. This will be pro-rata in accordance with part-time hours
Package
Blank
Contractual hours
27
Basis
Part time
Job category/type
City Services
Attachments
Job Specification (49).pdf

Customer Service Assistant

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Job description
Part Time / Permanent and Fixed Term



Join our busy front of house teams across our museum visitor attractions, including Jewry Wall Museum, the city's newest visitor attraction. A real Roman experience has undergone an extensive renovation programme and has opened as a fully immersive, state of the art exhibition. Located in the city centre, we are looking for highly motivated individuals to join our busy front of house team. You'll work across several of Leicester's Museum visitor attractions which includes Leicester Museum & Art Gallery, King Richard III Visitors Centre, Leicester Guildhall plus several of our other museums and heritage sites.



We have positions at the following sites

Jewry Wall Museum

16 hours per week, Permanent

Leicester Museum and Art Gallery

27 hours per week, Fixed Term for 9 months

Across various museum visitor attractions

500 Annualised hours

What you'll be doing

As a valued team member of Leicester Museums & Galleries Service, you'll provide a warm welcome to all visitors. There are a range of duties associated with the role that support the delivery of a high-quality experience around the whole site. This includes ticket checking and sales, regular gallery checks, retail sales in the shop, catering sales and serving drinks in the cafe, and maintaining a clean, safe, and secure environment for all visitors. You'll develop a thorough knowledge of the location you will be working at, the key stories told through the exhibitions and displays, and the facilities to ensure the museum delivers to the standards expected of a high-quality museum visitor attraction.

What you'll need

Ideally with experience of working within a museum, visitor attraction, retail or similar background, you'll be committed to providing a high standard of customer service and interaction with visitors of all ages. You'll be able to answer customer enquiries and provide information and advice upon request. You'll maintain a positive and professional approach, and be flexible, proactive, and self-motivated. Using good communication and interpersonal skills, sufficient to be able to promote key features within the exhibitions and galleries with occasional tours and talks to a range of audiences, and, most importantly, be a team player.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including childcare vouchers, discounts on city buses and trains and help with relocation to Leicester, where appropriate. For an illustrative value of your benefits package, take a look at our benefits calculator.

Join us

We're committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the 'our approach to recruitment' page.

For a chat about this post, please feel free to contact Bakim Dayaram via email to

bakim.dayaram@leicester.gov.uk

Assessment/Interviews will take place on Thursday 28th August 2025