Job Description

About the Role:

Are you passionate about helping others and solving problems in a fast-paced, dynamic environment? We are seeking an enthusiastic and dedicated

Customer Service Assistant

to join our team! This is an exciting opportunity for individuals who thrive on delivering exceptional service and making a real impact.

As a

Customer Service Assistant

, you will be the front-line hero, providing top-notch support to our valued customers. You will work closely with a supportive team, ensuring that every customer interaction is smooth, efficient, and positive.

Key Responsibilities:

Handle customer complaints with professionalism and empathy, offering creative solutions. Process orders, returns, and exchanges accurately and efficiently. Maintain up-to-date knowledge of products, services, and promotions to provide accurate information. Collaborate with other departments to ensure customer satisfaction and seamless service. Record customer interactions and feedback to improve service and operations.

What We're Looking For:

Strong communication skills, both written and verbal, with an ability to clearly explain complex information. A positive, can-do attitude with a genuine passion for helping others. Excellent problem-solving skills and the ability to think on your feet. Ability to work well under pressure and manage multiple tasks simultaneously. Previous customer service experience is a plus, but not required. We are happy to train the right person!

What We Offer:

A dynamic and collaborative work environment. Opportunities for growth and development within the company. Comprehensive training and ongoing support. Competitive salary and benefits package. Flexible work hours to promote a healthy work-life balance.
Job Type: Full-time

Pay: 13.00-14.00 per hour

Additional pay:

Bonus scheme
Benefits:

Casual dress Company events Company pension Free parking Gym membership Health & wellbeing programme
Schedule:

Day shift Monday to Friday
Work authorisation:

United Kingdom (required)
Work Location: In person