Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role is essential in providing outstanding service, resolving customer inquiries, and promoting our products through upselling techniques. A multilingual background, particularly in Spanish and English, is highly desirable.

Duties

Respond to customer inquiries via phone, email, or chat in a professional manner. Maintain accurate records of customer interactions and data entry tasks. Demonstrate exceptional phone etiquette while handling customer calls. Analyse customer needs and provide appropriate solutions or escalate issues as necessary. Promote products and services through effective upselling strategies. Collaborate with team members to enhance the overall customer experience. Stay informed about product updates and company policies to provide accurate information.

Experience

Previous experience in a customer service role is preferred but not mandatory. Proficiency in data entry and familiarity with customer relationship management (CRM) systems is advantageous. Bilingual or multilingual abilities, especially in Spanish and English, are highly valued. Strong analytical skills to assess customer needs and identify solutions. Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism. If you are passionate about delivering exceptional service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Part-time

Pay: 24,420.00-45,923.43 per year

Benefits:

Employee discount Employee mentoring programme Language training provided Referral programme Work from home
Work Location: In person