Job Description

Job Overview

Holloways of Ludlow is a dynamic and rapidly growing retail company that specialises in the sale of high end lighting and furniture. With a strong emphasis on innovation, efficiency, and customer satisfaction, we pride ourselves on creating a culture that values teamwork, growth, and excellence. We love what we do, we love the products that we sell and we are always looking for ways to do things better.

We are looking for fill a temporary part time position:

Monday to Thursday, 9-2.30pm (hours negotiable and flexible) for 3-6 months.

Duties

Taking inbound calls and emails to assist customers with a number of different queries. Providing excellent customer service to our retail customers with both speed and precision. Delivering a service where patience, empathy and building rapport with customers is key. Complaint handling including creating clear notes on customers' accounts with relevant details, as well as escalating to the appropriate teams where necessary. Raising potential problems with management and the appropriate teams.

Qualifications

Experience in a customer service role is preferred but not essential; training will be provided. Confident and articulate communicator both verbal and written Proficiency in data entry with attention to detail. Excellent phone etiquette and interpersonal skills. Ability to analyse information effectively and provide appropriate solutions. Organised, proactive, and able to work independently within a team environment.
Job Types: Part-time, Temporary
Contract length: 6 months

Pay: 12.21-12.71 per hour

Expected hours: 20 per week

Benefits:

Casual dress Company pension Employee discount Free parking On-site parking Sick pay
Ability to commute/relocate:

Ludlow SY8 1XE: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person