Job Description

The Selling Associate drives sales and provides exceptional customer service, while engaging our customers and exhibiting an elevated level of product knowledge and expertise.



Key Responsibilities:



When assigned to the sales floor:

Drives store sales and growth by personally selling to customers Proactively engages with customers, reads cues and responds effectively Provides customers with the perfect bra fit by asking effective questions Converting returns, offers and other promotions into larger sales


When assigned to the cash wrap:

Delivers a friendly and efficient cash wrap experience, processing cnstomer transactions accurately and efficiently at the Point of Sale Reinforces customer buying decisions at checkout and encourages purchase of additional items Recovers cash wrap selling zone and "go-backs" When assigned to processing and replenishment: Processes merchandise to be floor ready and maintains back room and under stock to brand standards Replenishes merchandise to brand standards to ensure product is placed on the sales floor and available for purchase Assists with other projects as needed including markdowns, re-tickets and the mark out of stock process When assigned to floorset activity: Executes floorset proficiently Understands and adheres to brand standards Assists with maintenance of back room and under stock, including merchandise and non merchandise, to brand standards to enable efficient replenishment


All associate roles at Victoria's Secret are responsible for:

Driving top line store sales results and growing the business through action and productivity Maintaining a focus on bras as the premier product differentiator, to build loyalty and suppmt our "Best at Bras" culture Preparing for each shift by maintaining awareness of all sales, promotions and applicable ringing procedures Taking initiative to recover and replenish merchandise, so it is available to sell Understanding and adhering to visual merchandising brand standards Assisting in housekeeping of sales floor and communicating maintenance issues Keeping an awareness of, and building personal capability in, loss prevention Reinforcing store strategy to reduce shrink Suppmting all activities related to providing a safe working environment Understanding and demonstrating Company values Building loyalty through our Rewards Program


Qualifications

Exhibits an authentic desire to exceed the customer's expectations Proven ability to meet or exceed goals preferred Demonstrates a sense of urgency Has a healthy, competitive spirit, while maintaining a team focus ls resilient and bounces back quickly from setbacks Pursues oppmtunities to take on more responsibility Seeks out coaching from leaders and peers to improve productivity; leads own learning * Schedule flexibility that includes evenings, weekends, holidays, and non-business hours