Job Description

Are you a customer-focused professional with a passion for providing excellent service? Do you thrive in a fast-paced, eCommerce-driven environment? Join our friendly, growing team at

Truly PVC Limited

, a leading multi-channel retailer specialising in building plastics, conservatory parts, and window and door hardware.

About Us

At Truly, we've built a reputation for quality products, expert advice, and outstanding service. Operating across multiple online channels, we supply both trade and retail customers across the UK. As we continue to expand, we're looking for a reliable, enthusiastic

Customer Service Assistant

to help deliver the high standards our customers expect.

The Role

As a key part of our customer support team, you'll be the first point of contact for customer enquiries, providing timely and professional assistance via phone, email, and online platforms.

Your key responsibilities will include:

Handling customer enquiries, returns, and complaints in a professional and empathetic manner Processing orders, tracking deliveries, and updating customers on order status Liaising with warehouse and courier partners to resolve issues Advising customers on product specifications, compatibility, and availability Updating customer records and order information in our OMS Supporting sales and eCommerce teams with general admin tasks as required

About You

We're looking for someone with a positive attitude, strong communication skills, and an eye for detail.

Essential skills and experience:

Previous experience in a customer service or administrative role Excellent written and verbal communication skills Strong IT skills - comfortable using email, OMS, the Microsoft Suite, and online platforms Ability to manage workload and multitask in a busy environment A helpful, patient and solution-focused approach

Desirable:

Experience within the building supplies, home improvement or hardware sectors Familiarity with eCommerce platforms (eBay, Amazon, Shopify, etc.)

Why Join Us?

Friendly, supportive team with a collaborative work environment Opportunity to make a tangible impact in a fast-evolving ecommerce business Convenient location with great access to Manchester city centre Career development opportunities in a growing company
Job Types: Full-time, Permanent

Pay: 24,000.00-26,000.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme On-site parking
Schedule:

Monday to Friday Overtime Weekend availability
Ability to commute/relocate:

Manchester M11 2FB: reliably commute or plan to relocate before starting work (required)
Experience:

Customer service: 1 year (preferred)
Work Location: In person

Expected start date: 14/07/2025