Job Description

Customer Service Assistant - Join Our Team!

At National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a

Customer Service Assistant

, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for.

Key Responsibilities:

Deliver Outstanding Customer Service:

Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.

Monitor Parking Equipment:

Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.

Ensure Traffic Flow:

Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.

Enforce Parking Regulations:

Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).

Handle Payments & Complaints:

Process payments accurately and resolve any customer complaints with professionalism and care.

Health & Safety Checks:

Perform regular checks to maintain high standards of safety and security across the parking area.

Patrol the Premises:

Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.

Drive & Park Safely:

Assist with vehicle movement, always ensuring safety and smooth service.

Report & Maintain:

Report any incidents, equipment issues, or safety concerns promptly, following company protocols.

Stay Updated:

Assist with training and stay current with any operational changes to ensure continuous improvement.

Who You Are:

Friendly & Confident:

You are approachable, enjoy engaging with customers, and thrive in a team environment.

Self-Motivated:

You work well independently, are proactive, and can handle tasks without constant supervision.

Problem-Solver:

Quick on your feet, you're able to resolve issues efficiently and ensure a positive customer experience.

Adaptable & Flexible:

In a fast-paced environment, you're able to adjust and learn on the go, keeping up with evolving operational needs.

Detail-Oriented:

You'll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.

Skills & Experience:

Excellent communication and customer service skills. Strong multitasking abilities - able to handle multiple duties and stay organized. Effective complaint resolution skills, ensuring customer satisfaction. Punctual with good time management. Previous customer service or parking experience is a plus, but not essential - full training will be provided.

Additional Requirements:

Knowledge of health and safety protocols. A proactive, solution-focused mindset with the ability to work both independently and as part of a team.

If you're passionate about customer service, thrive in a dynamic environment, and want to make a difference, we'd love to hear from you.

Apply today

and join our team at National Car Parks!