Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills. The ideal candidate will possess strong data entry abilities and be comfortable engaging with customers over the phone.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle complaints and resolve issues promptly while maintaining a positive attitude. Perform data entry tasks to update customer records and track interactions accurately. Upsell products or services when appropriate to enhance customer experience. Maintain a thorough understanding of company policies, procedures, and offerings. Collaborate with team members to improve service delivery and customer satisfaction.

Experience

Previous experience in a customer service role is preferred but not essential. Strong communication skills in both English and Spanish are highly desirable; multilingual candidates are encouraged to apply. Proficiency in data entry with attention to detail is required. Demonstrated phone etiquette with the ability to engage positively with customers. Analytical skills to assess customer needs and provide tailored solutions. Experience in upselling or cross-selling products is an advantage but not mandatory. Join us in delivering outstanding service that makes a difference!
Job Type: Part-time

Expected hours: 32 per week

Work Location: In person