Job Description

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess excellent communication skills and a passion for helping others.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to enhance customer satisfaction. Assist customers with order placements, modifications, and cancellations. Resolve customer complaints by analysing the situation and providing appropriate solutions. Upsell products and services where appropriate to meet customer needs. Maintain detailed records of customer interactions and transactions through data entry. Collaborate with team members to improve processes and enhance the overall customer experience.

Skills

Strong phone etiquette with the ability to communicate clearly and effectively. Proficiency in English; knowledge of Spanish or other languages is highly desirable (bilingual or multilingual candidates are encouraged to apply). Excellent analytical skills to assess customer needs and provide tailored solutions. Ability to upsell products while maintaining a focus on customer satisfaction. Strong data entry skills with attention to detail for accurate record keeping. Exceptional interpersonal skills with a friendly and approachable demeanour.
Join our team as a Customer Service Representative, where your contributions will make a significant impact on our customers' experiences!

Job Types: Full-time, Part-time, Permanent, Fixed term contract
Contract length: 12 months

Pay: From 12.71 per hour

Benefits:

Company pension Free parking On-site parking
Work Location: In person