Job Description

Position:

Customer Service Assistant

Employment Type:

Part-time (18 hours)

Role Overview:

We are looking for a dedicated and enthusiastic Customer Service Assistant to join our team on a secondment/fixed term basis.

This position is open to internal and external candidates. This will be offered for a 12-month period.


This role will play a vital part in delivering high quality, customer centric service to existing mortgage and savings members, in line with our values and customer promise. If you have a passion for helping others and a keen interest in financial services, we want to hear from you.

Key responsibilities

Accountable for providing service and support to mortgage and savings members, to ensure good customer outcomes are being achieved. Responsible for responding to member related queries and administrative requests via all communication channels, ensuring the highest standards of service are always maintained. Responsible for following instructions and managing workload to ensure activities are prioritised and progressed efficiently and effectively. Responsible for the accurate and timely administration and maintenance of customer records in the database. Responsible for ensuring all processes and procedures are adhered to, focusing on excellent service, accuracy, efficiency, and compliance with internal operational control framework and regulatory requirements. Responsible for undertaking administration relating to all centrally managed reports. Responsible for adhering to individual and team KPIs and SLAs, to ensure right first time, consistent delivery of customer service team objectives.

How to Apply:

If you are passionate about delivering excellent customer service and helping our members achieve their financial goals, please apply by submitting a copy of CV and covering letter.

We are committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, age, gender, sexual orientation, disability, or any other status protected by applicable law. We believe that a diverse and inclusive workforce leads to greater innovation and success, and we are dedicated to fostering an environment where everyone feels valued, respected, and included.

We look forward to receiving your application.

Closing Date

: Friday 16th May 2025.