Job Description

Company Overview

Hart Distribution Ltd is a family-run parcel delivery business with over 30 years of experience in the logistics industry. Our mission is to provide reliable and efficient parcel services that meet the needs of our customers.

Summary

We are seeking a dedicated Customer Service Representative to join our team in Penrith. In this role, you will be essential in ensuring customer satisfaction and facilitating smooth communication between our clients and delivery operations.

Responsibilities

Respond promptly to customer inquiries via phone and email. Maintain accurate records of customer interactions and transactions. Provide information about our services and assist customers with their needs. Handle complaints and resolve issues effectively. Upsell additional services when appropriate to enhance customer experience. Collaborate with team members to improve service delivery. Stay updated on company policies and procedures to provide accurate information. Assist in data entry tasks as needed.

Qualifications

Proven experience in a customer service role. Excellent communication skills in English; multilingual abilities are a plus. Strong phone etiquette and interpersonal skills. Ability to analyze customer needs and provide appropriate solutions. Familiarity with data entry processes. Experience in upselling or cross-selling is preferred.

Call-To-Action

If you are passionate about delivering exceptional customer service and want to be part of a dynamic team, we invite you to apply today and help us make every delivery count!
Job Types: Full-time, Permanent

Pay: 25,000.00-29,000.00 per year

Work Location: In person