Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication skills, be proficient in data entry, and have the ability to upsell products or services when appropriate.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions. Perform data entry tasks to maintain accurate customer records and documentation. Identify opportunities for upselling additional products or services based on customer needs. Collaborate with team members to enhance overall customer satisfaction and service quality. Maintain a thorough understanding of company policies, procedures, and product offerings.

Requirements

Excellent communication skills in both English and Spanish; multilingual candidates are highly desirable. Strong phone etiquette with the ability to engage customers positively. Proven analysis skills to assess customer needs and provide tailored solutions. Experience in data entry with attention to detail for maintaining accurate records. Ability to work effectively in a fast-paced environment while managing multiple tasks. Previous experience in a customer service role is preferred but not essential. If you are passionate about delivering outstanding customer service and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Permanent

Pay: 25,396.80 per year

Work Location: In person