Job Description

Job Summary:

As a Customer Sales Assistant at Pocklington Services - Shell, you will be the face of our forecourt and convenience store, delivering excellent service to every customer. You'll handle fuel transactions, retail purchases, stock management, and help maintain a clean, safe, and welcoming environment.

Key Responsibilities:

Customer Service:

Greet all customers promptly and professionally. Assist customers with purchases, queries, and fuel transactions. Handle complaints calmly and effectively, escalating when needed.

Sales Transactions:

Operate the till efficiently, handling cash and card transactions. Upsell promotional items and loyalty schemes when appropriate. Ensure accurate pricing and scanning of all products.

Forecourt Duties:

Monitor fuel pumps and ensure safe usage by customers. Maintain forecourt cleanliness and safety, including clearing spills and reporting hazards. Check fuel levels and report issues to the site manager.

Store Presentation:

Replenish shelves and fridges to maintain stock levels and presentation standards. Rotate stock and check for expired products. Clean and tidy the shop floor, backroom, and customer restrooms.

Health & Safety and Compliance:

Follow all safety procedures, especially those related to fuel handling. Ensure age-restricted sales (e.g., tobacco, alcohol) comply with legal guidelines. Maintain knowledge of emergency procedures and store security protocols.

Skills and Experience:

Previous customer service or retail experience preferred but not essential (full training provided). Excellent communication and interpersonal skills. Basic numeracy and literacy skills. Ability to work under pressure in a fast-paced environment. A proactive, flexible approach to work and willingness to work varied shifts (early, late, weekends, holidays).

Working Conditions:

Standing for long periods. Exposure to outdoor conditions while on the forecourt. Shift work, including evenings, weekends, and public holidays.

What We Offer:

Competitive pay On-site training and support Staff discounts and incentives Opportunities for progression within the company
Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person

Reference ID: Pocklington PFS
Expected start date: 08/09/2025