Job Description

Customer Service Representative

Overview:
Join our team as a Customer Service Representative and be the first point of contact for our valued customers. As a vital member of our customer service team, you will play a crucial role in ensuring customer satisfaction and loyalty.

Duties:
- Provide exceptional customer service via phone, email, and chat
- Assist customers with inquiries, concerns, and product information
- Process orders, returns, and exchanges efficiently and accurately
- Upsell products and services to maximize sales opportunities
- Communicate effectively in English and Spanish to serve our diverse customer base
- Utilize strong time management skills to handle multiple tasks simultaneously
- Demonstrate excellent phone etiquette and interpersonal skills

Experience:
- Previous experience in customer service or related field preferred
- Basic math skills for processing orders and transactions
- Bilingual proficiency in English and Spanish is a plus
- Multilingual abilities are advantageous
- Proven ability to upsell products or services
- Strong communication skills to interact with customers effectively
- Exceptional time management to prioritize tasks efficiently

If you are a motivated individual with a passion for delivering top-notch customer service, we invite you to apply for the Customer Service Representative position. Join us in providing exceptional support to our customers while growing your skills in a dynamic work environment.

Job Types: Full-time, Part-time, Permanent

Pay: 12.44-13.50 per hour

Benefits:

Company pension Employee discount Store discount
Work Location: In person