Job Description

• Salary: Grade C SCP 3 - 4, Salary 24,027 - 24,404 Pro Rata (pay award pending)
• Location: Sefton Metropolitan Borough Council, Bootle Leisure Centre, Merseyside
• Contract: Permanent
• Working Pattern: Evenings/Part Time
• Hours: 21 hours per week.
• DBS Check: No
• Closing Date: 15/06/2025 at 23:59
• Reference: COMM/25/314830

Customer Service Assistant - 21.00 hours
Permanent Position
Shift pattern - Monday, Tuesday and Wednesday, 14.00-21.00.
An opportunity has arisen within Sefton Council for a Receptionist to be based at Bootle Leisure Centre for a 21.00-hour permanent position. To work as part of a team of Customer Services Assistants providing front-of-house services in a busy leisure centre. The ideal candidate will be flexible to adapt to different customer situations, and possess incredible customer service skills, with an approachable and friendly manner.
Your role will be to meet and greet all visitors, serving customers, answering calls, cash handling and dealing with membership and general enquiries, appointments and bookings. Ability to deliver a positive and memorable customer experience, always keen to delight customers and improve their experience. Personable and able to adapt to different situations. Importantly, you'll ensure the smooth running of reception.
Ideal candidate -

• Must be able to demonstrate previous experience of dealing face to face with customers in a busy environment
• Passion for customer care
• Ability to multi-task and work under pressure
• A polite telephone manner
• Ability to communicate effectively both written and spoken
• A team player with excellent communication and interpersonal skills
• Greet and Book-in Customers on a computerised booking and till system
• Deal with Cash transactions and office administration duties
• Ensure a continuous availability of customer information
• Undertake appropriate administrative, clerical, statistical and daily financial routines, and maintain all records to comply with designated requirements.
• Working flexible - additional hours if required.
• IT competent
• Previous experience in front of house, busy customer service environment preferred

This post will involve evening and may include additional weekend work if required.
Closing date - 15.06.25
Potential interview date - 23.06.25
Equal Opportunities
EQUAL OPPORTUNITIES
Sefton Council strives to ensure that our workforce is inclusive and representative of our communities. A diverse workforce is important to us, our staff bring with them a wide range of experiences, views, ideas, and innovations, and we are committed to providing an environment that recognises, respects, and values everybody's identity, where individual differences are strengths and where everyone can thrive and maximise their potential. We are always open to learning and growing as an organisation, and we welcome new ideas and initiatives that promote equality, diversity and inclusion.
We are an Equal Opportunities Employer; all candidates will receive equal treatment. Our decision to appoint will be based upon whether an individual's skills, experience, qualifications, and abilities make them the most suitable candidate for the role.
GUARANTEED INTERVIEW SCHEME
Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.
If you are currently in care or have previously been in care, we provide a guaranteed interview scheme for care experienced people if you meet the essential requirements for the role.