Job Description

About us

Here at Hothouse Beauty, we're a leading manufacturer and distributor of high-quality beauty products. We take pride in providing exceptional service and delivering quality beauty products to our customers. We have the opportunity to welcome a permanent Customer service Assistant to continue to support the efficient and smooth operations of our customer service provision.

About the role

As a Customer Service Assistant you will contribute to the delivery of exceptional customer experiences. You will process and manage customer orders by entering and tracking sales orders in the system, ensuring accuracy in pricing, quantities and delivery details.

With your passion for helping customers, you'll play a key role in handling inquiries, resolving issues, and ensuring customer satisfaction

Your responsibilities will include liaising with internal teams as well as communicating with our customers to ensure smooth order fulfilment.

About you

You are an excellent communicator with strong interpersonal skills, comfortable interacting with both customers and colleagues. Your attention to detail and positive can-do attitude is essential for ensuring accurate order processing, efficient inventory management and seamless coordination between sales, logistics and finance teams.

You are proficient in using Microsoft software including Excel, using your initiative and focusing on the task in hand to problem solve and navigate challenging situations effectively. You thrive in a fast-paced environment and can manage multiple tasks with ease.

If you're looking to bring your experience and passion for customer service to a role where you can make a meaningful impact, we would love to hear from you.

What we can offer you

We're proud of our friendly and supportive culture where we offer great benefits that include:

Competitive salary Salary sacrifice pension scheme Life assurance Access to virtual GP appointments Discounts at retailers and gyms Claim back the costs of your vaccinations, dental treatments, alternative therapies and more Access to our staff shop Free parking
We are passionate about our people and we are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Job Types: Full-time, Permanent

Benefits:

Company events Company pension Employee discount Free flu jabs Free parking Health & wellbeing programme Life insurance On-site parking Private dental insurance Store discount
Application question(s):

Do you have experience of using ERP systems? Do you have experience of data input?
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 25/05/2025